Delete your account

In the app

Open Profile, scroll to the bottom and tap Delete account. You will be asked to type a word to confirm. You do not have to ask us, and nothing is queued for review.

For your safety the app can only do this shortly after you have signed in. If it asks you to sign in again, sign out, sign back in, and the control will work.

Once the operation succeeds, it removes your sign-in account and clears specified local account state. Cloud-data erasure requires the separate request described below.

Ask us to erase your data

Your saved answers, assessment scores, sessions and access history are not automatically erased by deleting the sign-in account. Retained records may still be accessible to administrators and service providers with the relevant privileges. Write to us to request removal. We aim to complete a verified erasure request within 30 days, subject to applicable extensions and necessary retention, which we will explain.

You can send this request whether or not you still have the app installed, and whether or not you have already deleted your account inside it.

Request deletion by email

Or write to support@fitonomyapp.com yourself, from the address on the account, so we can be sure the request is yours.

What an erasure request covers

Your request covers the information linked to your account that we control, including the records below. We verify the request and explain any records that must be retained for a permitted purpose.

• Your account and the email address on it.
• Your goals, preferences, and the health answers you gave during onboarding.
• Assessment history: normalized scores, dates, mobility index and per-zone scores. The current assessment uses motion sensors for two positions and your slider responses for the other eight.
• Your activity: the sessions you completed and on which days, your streak, how hard you said each movement felt, and your session length and rest preferences.
• Your subscription record: the store order number, which plan you were on and when the period ended.

The accelerometer and gyroscope readings taken during a measured position are never part of this, because they are never stored. They are processed on your device, in the moment, and only the normalized assessment scores are saved in your history.

What is kept, and for how long

Analytics, crash reports and backups have different retention periods depending on the service and its settings. These records can contain app or installation identifiers; deleting a sign-in account does not by itself erase or anonymize them. We assess records within our control as part of your request.

Limited purchase, support, security or consent records may need to be retained to meet legal duties, resolve disputes or honor withdrawal choices. We explain applicable exceptions and keep only the information needed for the remaining purpose.

Apple, Google and subscription providers may retain transaction records under their own obligations. We can help identify the provider responsible for a record. A store's independent payment records may require a request directly to that store.

Your subscription is separate

Deleting your account does not cancel a subscription. Billing belongs to the store you bought it from, so cancel it there — Google Play → Payments and subscriptions, or Settings → your name → Subscriptions on iPhone — and do that first, otherwise it renews against a store account you still have.

Anything else

You can also ask us for a copy of your data, ask us to correct it, or ask us to restrict how we use it. Write to support@fitonomyapp.com. We answer within the applicable legal period and explain any permitted extension. What we hold and why is set out in the privacy policy.